Terms And Conditions

About Us

This web site is owned and operated by Chemvulc who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Chemvulc
1007 Katrol Street Robertville Roodepoort 1709 South Africa
Phone: +27 11 472 1016
Fax: +27 11 672 0555
Email: info@chemvulc.co.za
VAT Registration Number 4720195090

Company number: 2001/012869/07

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We cannot accept online payments at this stage, we will send you an invoice with banking details for you to make payment. If you are an existing customer we will send you an invoice and your account will be updated.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

All orders over ZAR R1000.00 are sent to our customers free of charge within South Africa, All orders in the major centres are free. If you are outside of South Africa a shipping quote will be included on your order. Should you accept the quote, the goods will be shipped within 2 business days.

If you have a trade enquiry, please contact us by visiting the contact us page. For our African customers we will endeavour to get your order to you in the quickest most cost efficient manner possible.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in 2-4 business days. International orders are generally shipped via most cost effective way. Air freight is available, so please let us know if you wish to have the goods air freighted.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

We will follow up with you on any back ordered items and let you know when you can expect it.

Tax Charges

For orders made from the R.S.A, 14% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on +27 11 472 1016 (International +27 +27 11 472 1016) or fax us on +27 11 672 0555 or write to us at 1007 Katrol Street Robertville Roodepoort 1709 South Africa

Privacy Policy

Chemvulc do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

  1. Take and fulfil customer orders.
  2. Administer and enhance the site and service.
  3. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

We have warranties and a replacement policy on all our products, Warranties vary on product, however we will gladly replace any defective product at no charge. We reserve the right to investigate any damaged products for proper use.

Rubber product do have a shelf life and must be stored in the right conditions.